We know you may have lots questions about COVID-19 and may feel unsure if this is really the best time to book an adventure.
First off, rest assured that we have no intentions of charging you for an adventure that you cannot take part in!
We offer a full refund of your deposit and any balance paid until 2 weeks prior to your trip if you wish to cancel for any reason whatsoever. If your cancellation is COVID related (travel restrictions, quarantine upon return, cancelled flights etc) we will issue a full refund even if it’s less than 2 weeks until your departure.
As with any event that impacts tourism, we know that it’s always the adventurers – yup, that’s you! – who are the most resilient and always the first to help the industry recover, recoup and rebuild. We hope that the adventurous community will keep on exploring where and when it’s safe to do so. By joining an adventure with us you are supporting a small locally owned business and our rural economy, and helping protect our precious natural environment, just by being there.
Self-guided trips
Our trips take you away to a remote place well away from crowds. All our instructions are held outside and we follow rigorous procedures for sanitising and disinfecting our gear and transport vehicles. Once you set off on your adventure, you can choose to stay away from other people altogether if you like.
Guided trips
All our instructions are held outside and we follow rigorous procedures for sanitising and disinfecting our gear and transport vehicles. We practice social distancing within the group. Our double kayaks have a middle compartment for gear and you sit quite far from each other. Each group member receives a personal camping chair and tent to use for the duration of the trip. Personal hygiene kit (hand sanitizer & soap) for each member of the group, and individual snack bags. Continous oversight (and reminders if necessary) by the guides that everyone follows proper hygiene procedures. Our guides have extensive training in being extremely observant in regard to their group members in all aspects, and are instructed to include Corona level hygiene into their observations.
FAQs
We are monitoring the Coronavirus situation closely, following legitimate sources such as:
World Health Organisation (WHO)
Foreign and Commonwealth Office (FCO)
Centre for Disease Control and Prevention in Sweden
Travel restrictions and entry requirements keep changing and it’s impossible to know now what will happen come summer. Traveling from most EU countries to Sweden is permitted as long as you can show a negative COVID test. It is recommended that you test yourself again in Sweden after 5 days and self-isolate for the first 7 days.
Individual countries may have their own restrictions against traveling out of the country or self-quarantine upon return.
These are the rules right now, effective until May 31st 2021:
Entering Sweden from EU countries and Switzerland for leisure purposes is permitted with a negative COVID test. It is recommended that you test yourself again in Sweden after 5 days and self-isolate for the first 7 days.
The UK is now included in “the rest of the world” and entry is not permitted, effective until May 31st.
Is my money safe if I’ve got a trip booked, or am about to book one?
As mentioned above, we offer a refund of your deposit and any balance paid until 2 weeks prior to your adventure. No questions asked.
Cancelling your trip less than 2 weeks prior to departure
You are protected under the Package Travel Regulations. In non-legal speak this basically means that should the FCO or other authority advise against ‘all but essential travel’ to Sweden and your trip is subsequently cancelled, we will offer an option to postpone or a full refund. We extend this protection much further and will issue a refund if your cancellation is COVID related (travel restrictions, quarantine upon return, cancelled flights, unable to get travel insurance etc).
We also hold insolvency protection to cover refund and repatriation costs in the unlikely event of our financial failure before or during your trip. We’ve been in business for 17 years and can weather the storm, but still good to know.
Can I postpone my trip?
You can always choose to postpone your trip instead of requesting a refund.
What happens if my flights are cancelled but the trip is still going ahead?
First of all you should contact the airline to confirm the options available to you, including alternative flights and/or refunds. From our end, if your flight is cancelled, we will refund your trip even if it’s less than 2 weeks prior.
Do I have to pay my balance or can I wait and see what happens?
We charge a deposit of 1,000 SEK per person when booking, and we will issue a refund should you choose to cancel your trip for any reasons whatsoever up until 2 weeks prior to your trip. If you choose to pay your remaining balance earlier, we will of course also refund that amount.
What happens if FCO or other authority advises against travel during my adventure?
Official advice from the FCO in this scenario is: if you are able to leave, you should do so. We will facilitate leaving as soon as possible and keep you and your emergency contacts informed of the situation.
You should also contact your travel insurance provider to confirm your options.
Should I buy travel insurance?
You should also always take out comprehensive travel and medical insurance as soon as you book. We like World Nomads, but there are countless other options available. The coverage available to you in the event of coronavirus related problems will depend on the insurer and your individual circumstances, so do contact the insurer if you have queries.
We’re here to help!
If you have any further questions about booking with us and how Coronavirus may affect this, please contact us at contact@dothenorth.com